She had filed over 20 complaints against different doctors and hospitals. This was one more — but it didn't land the way she hoped.

The case involved her 25-year-old son, who had consulted a doctor at a well-known Mumbai hospital. After a few investigations were advised, the patient simply didn’t return. Two days later, the mother showed up — alone — with reports in hand, demanding that the doctor suggest the next course of treatment.

The doctor refused.

A 9-year-old child diagnosed with dengue passed away within 24 hours of being admitted to a private hospital. Her parents alleged negligence. But the Commission saw it differently.

The patient had been unwell for three days when she was first taken to the doctor. With her fever and vomiting persisting, the family rushed her to the emergency room of a private hospital. She was admitted around 8:15 p.m., examined by the pediatrician, and started on IV fluids and tests including dengue serology.

The hospital records showed that the child was conscious and stable through the night. Her platelet count at midnight was recorded as 32,000. Another count at 6:30 a.m. showed 38,000. IV fluids were continued. At around 8:30 a.m., while she was being shifted for an X-ray, her condition suddenly deteriorated. She was moved to the ICU and referred to a tertiary care centre, where she died a few hours later.

A pathologist underwent laparoscopic cystectomy for a right ovarian cyst at a private nursing home. Two days after being discharged, she was rushed back with severe abdominal pain and distension.

The treating surgeon initially brushed it off as gastric trouble. But as her condition worsened, she was shifted to another hospital. A CT scan suggested peritonitis. An exploratory laparotomy confirmed a colon tear measuring around 4–5 cm. Septic shock had already set in.

She underwent emergency surgery and ileostomy, followed by prolonged ICU care and hospitalisation. The ordeal left her with a stoma bag and significant physical and emotional trauma. She filed a complaint, alleging negligence during the original surgery.

A senior patient with liver cirrhosis and portal hypertension had already been through chemotherapy for a large liver tumour. While the treatment had reduced its size, earlier consultations — including with military hospital specialists and a gastroenterologist — had led to one consistent caution: surgical resection was too risky.

But a hepatobiliary surgeon at a reputed hospital thought differently. Based on imaging and current tumour behaviour, he offered surgical resection as the only curative hope. According to the patient’s family, he was assured of minimal risk and advised to go ahead — allegedly without involving them in the consent process.

A nine-year-old boy underwent an MRI scan at a diagnostic centre, accompanied by his father — not on a doctor's advice, but out of parental concern over persistent headaches and declining vision. The imaging was conducted without contrast and, as per the report dated 13 January 2007, no abnormality was detected. The sonologist stated that the orbits and surrounding structures appeared normal and made no mention of any growth or lesion in the ‘sella’ region.

Over the next few weeks, however, the child's vision deteriorated rapidly. Multiple consultations and another MRI — this time a contrast-enhanced scan performed at the same centre — revealed a significant mass compressing the optic nerve. By then, the damage was irreversible.

A woman in her late 30s underwent a planned laparoscopic gallbladder surgery at a private nursing home. During the procedure, she sustained a cut injury to the portal vein — a rare but serious complication. The surgeon converted the surgery from laparoscopic to open, but could not repair the injury. Internal bleeding continued.

Due to the lack of advanced surgical facilities at the hospital, the patient was referred to a tertiary hospital. However, her condition worsened en route, and she was admitted to a private hospital nearby, where she underwent vascular repair. She passed away the next day.