NCDRC President, Justice RK Agrawal speaks on "Hits and Misses" of the Consumer Protection Act, 2019
Justice Agrawal observed that today's consumers are vulnerable to new forms of challenges, including online fraud, ATM data leaks, predatory prices, exploitative etc. Coupled with this, they are also exposed to misleading advertisements. These are some of the challenges that did not exist when the Consumer Protection Act, 1986 was enacted, he observed.